Privacy Policy
Effective Date: September 12, 2026
Knox Concrete Works (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, phone calls, text messages, and other communications.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Knox Concrete Works does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our direct services.
All text messaging originator opt-in data and consent information is kept confidential and handled in accordance with applicable laws and messaging requirements.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Physical or project address
Information submitted when requesting a quote or service
Payment information when applicable
Communication opt-in records and timestamps
Non-Personal Information
IP address
Browser type
Device information
Website usage and analytics information
Cookies and similar technologies
Customer Communications
Records of inquiries and service requests
Appointment and scheduling information
Project details and preferences
Service history
Customer feedback
2. How We Use Your Information
We may use the information we collect to:
Provide quotes and concrete contracting services
Respond to inquiries
Schedule estimates, appointments, and projects
Communicate with you regarding your project or service request
Process payments when applicable
Send appointment reminders and service updates
Improve our website and customer experience
Maintain records of communication preferences and consent
Protect against fraud, misuse, and security threats
Comply with applicable legal requirements
3. SMS Messaging & Compliance
Text Message Program Terms
By opting into SMS communications from Knox Concrete Works, you agree to receive text messages related to our services. These may include:
Quote and estimate communications
Appointment reminders
Project updates
Customer support messages
Follow-up communications
Promotional messages where you have specifically consented to receive them
Opt-In & Consent
You will only receive SMS messages when you have provided consent to receive them.
We may maintain records of your opt-in, including the date and time consent was provided.
Consent to receive text messages is not a condition of purchasing goods or services.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP.
After opting out, you may receive a confirmation message. No further SMS messages will be sent unless you subsequently opt back in.
Message Frequency
Message frequency varies depending on your interactions with Knox Concrete Works and the services you request.
Help & Support
Reply HELP for assistance, or contact us at:
Phone: (865) 396-5445
Email: contact@knoxconcreteworks.com
Carrier Information
Message and data rates may apply.
Wireless carriers are not responsible for delayed or undelivered messages.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This protection applies to phone numbers, SMS consent records, and other information associated with your decision to receive text messages from Knox Concrete Works. This language reflects the non-sharing requirement in the provided GHL template.
4. Information Sharing & Disclosure
Knox Concrete Works does not sell, rent, or trade your personal information.
We may disclose information when reasonably necessary to operate our business, including to service providers that assist with:
Website hosting
Customer communications
Appointment scheduling
Payment processing
Customer relationship management
SMS message delivery
Service providers may only receive information reasonably necessary to perform services on our behalf.
We may also disclose information when required by law, court order, legal process, or when reasonably necessary to protect our rights, property, customers, or business.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, loss, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Analyze website traffic
Understand how visitors use our website
Remember preferences
Improve website functionality
Measure the effectiveness of our website and marketing
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
7. Your Rights & Choices
You may contact us to:
Request access to personal information you have provided
Request corrections to your information
Request deletion of certain personal information where applicable
Withdraw consent for future communications
Opt out of marketing emails
Opt out of SMS messages by replying STOP
Ask questions about how your information is used
To make a privacy-related request, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites or services.
Knox Concrete Works is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will be posted on our website with an updated effective date.
Your continued use of our website and services following an update constitutes acknowledgment of the revised Privacy Policy.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Knox Concrete Works
1204 Kenesaw Ave Ste AA
Knoxville, TN 37919
Phone: (865) 396-5445
Email: contact@knoxconcreteworks.com
Website: knoxconcreteworksllc.com